Using our service
If you have any issues regarding accessibility, please contact us through the Triplinx Feedback Form
How To Ride
Operating Policies
- Buses can drop off or pick up at riders at designated WEGO stops only.
- All routes and schedules are subject to change without notice.
- Seniors, those with Disabilities, and Passengers with Children: For your safety, please take the seating located at the front of the bus.
- No Eating, Drinking, or Smoking: No food, drinks or smoking permitted on buses in accordance with City By Laws.
Visit the Operating Policies section of the WEGO website to learn more.
Animals
Certified Service Animals are allowed on all WEGO Transit buses (identified by collar, neckerchief, vest or harness, with certification from a professional institution).
Non-certified small dogs and animals are also allowed on all WEGO operated buses provided they are in actual animal carriers. The animal must be carried at all times by the passenger, not bother other passengers, do not take up a seat and do not cause an obstruction in the aisle.
Acceptable carriers are either rigid plastic, or soft sided vented duffel style, the animal must be completely secured in these carriers.
Service animals are welcome in all areas of Niagara Parks' premises that are open to the public.
Bicycles
Each WEGO bus can transport 2 bicycles on front-mounted racks.
Luggage and Strollers
Passengers with strollers can wheel their stroller onto the bus with the infant in the stroller. While on board, the stroller may be parked in the wheelchair securement positions with the infant in the stroller, preferably facing rearward. The infant must be secured into the stroller and the brake/wheel lock applied. In addition, the adult shall hold the stroller while the bus is in motion.
If the two wheelchair securement positions are full, or if a passenger requiring one of these positions boards, the stroller must vacate and move to another seat where the infant can be removed and the stroller can be folded and safely stored between the seats to ensure the aisle is kept clear.