Eligibility

People who are unable to use conventional transit service due to their physical functional mobility may be eligible for paratransit services.

Contact Information

For inquiries, contact:

Specialized Transit Information: 905-680-2052 or 1-888-447-5202.

The customer service representative will advise the rider of the cost of the trip at the time of the booking.

For additional information, visit the Specialized Transit page.

Hours of Service

The hours of service are as follows:

Monday - Saturday: 7 a.m. to 10 p.m. Sunday: Closed

No service provided on New Year's Day, Family Day, Good Friday, Victoria Day, Canada Day, August Civic Holiday, Labour Day, Thanksgiving Day, Christmas Day, and Boxing Day.

Advance Booking Requirement

Bookings must be made at least two business days prior to your trip.

Cross-Boundary Travel

Riders cannot be picked-up and transported to a destination within the same municipality. A trip must be from one municipality to another municipality.

For example:

If a rider is picked-up in St. Catharines, their destination must be outside of St. Catharines.