Accessibility
If you have any issues regarding accessibility, please contact us through the Triplinx Feedback Form
The Journey
UP Express is committed to ensuring that its services and operations are fully accessible.
Our stations include accessible features such as ramps and elevators for wheelchair access. Signage uses pictograms and information in plain language. Service disruption information is provided in both visual and audible formats.
UP Express trains all board at platform level to ensure ease of boarding. Trains are wheelchair accessible and feature accessible washrooms* and locations to store mobility aids. On-board stop announcements are provided in both visual and audible formats. Priority seating and courtesy seating are available on the train.
* Please note that some UP Express train-car configurations may not have an on-board washroom
Special Assistance
UP Express offers special assistance at Union Station and Pearson Airport only. Guests requiring special assistance at Union Station should call 1.844.GET.ON.UP (1.844.438.6687) one day prior to their trip, to help ensure UP Express staff are fully equipped to handle your needs. Please note that UP Express does not offer baggage handling services.
For guests requiring special assistance at Toronto Pearson International Airport, please contact the Airport Customer Assistance Program (ACAP) or call 1.877.297.ACAP (1.877.297.2227).
Guests requiring assistance with baggage may request Porter Service from Toronto Pearson International Airport. For more information click here.
UP Express offers complimentary fare for support persons, and welcomes service animals on board.
Service Disruptions
To access a list of current service disruptions, including any ramp closures or elevator outages, please visit our Service Alerts page.
Accessible communication formats
UP Express is happy to provide inclusive and barrier-free access to information for guests.
To request the accessible format of a communication please call 1.844.GET.ON.UP (1.844.438.6687).
Connecting Services
For accessibility information on connecting transit, please see: